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If you find yourself stranded because of an accident, a flat tire or mechanical problems with your car, you likely need a tow truck. Smitty Big Towing and Recovery is available 24/7 across the St Paul Minneapolis metro area to help you. We offer a wide range of roadside towing services for your vehicle at the best prices in the Twin Cities.
Obviously, most people don't plan to break down, have a flat tire or face mechanical issues with their vehicle. However, some people do plan what they will do if they find themselves in that situation. That's what we recommend you do.
Put our phone number in your cell phone. Print our business card (below) and place a copy in the glove box of each car you have. (Just putting our number in your phone isn't enough. Your phone may be out of battery or you may not have it on you or, in the case of an accident, it might fly out of the car.) Teach each of your children of driving age to do the same thing. Because the last thing you want your teenage daughter to do when she has her first flat tire on I-94 is to call her 16 year old boyfriend to come to her rescue!
Generally speaking, when anyone calls a tow truck there is going to be a wait time. At Smitty Big Tow we give honest, up front estimates of how long it will take us to get to you. Once you determine you want us to come tow your vehicle, wait for us.
You may have a tow truck pull up right behind you in a matter of minutes. The tow truck driver comes up to your vehicle and tells you he just happened to be driving by. You'll likely think to yourself, "Wow! How'd I get so lucky." What you should actually be thinking is, "How did I get so UNLUCKY?" You see, this guy, called a "bandit" in the towing industry, is a scam artist and you've just entered his scam.
"Do you have a repair shop?" he'll ask. Even if you do, he can get you a better deal because he has business relationships with shops around the Twin Cities. Why don't you just let him take your vehicle to Bobo's Auto Repair in South St Paul and he, the tow truck driver, will hook you up with a sweet deal. Before you can even think this might not be on the up-and-up you will have signed his authorization form, and your problems are just about to begin. That wreck, flat tire or mechanical issue you thought was the low point of your day, just got lower.
We know waiting for the tow truck is the equivilant of waiting in the doctor's lobby...it seems forever before it's your turn or the tow truck arrives. But truthfully, it's not as long as it feels and in the end you will be much safer by waiting for us..
The Coalition Against Insurance Fraud offers this advice:
Document signing. Sign only the approval form authorizing a tow to a designated body shop. Avoid signing other forms.
Hopefully we've demonstrated why you should not engage a tow truck driver other than the one you call for roadside assistance.
In order to expedite our service for you, here's a checklist of things to do.
BEFORE YOU CALL US
Assess your situation. Are there any special circumstances or requirements, such as loose or extensively damaged parts, that may require special care? Do NOT attempt to walk into traffic to pull it out of the way; just take notice so that you can tell us when you call us.
Determine where you are so that you can give us your location, as exactly as possible. This will minimize any delay while trying to find you.
WHEN WE ARRIVE
Your personal safety and the safety of our tow truck operators is our Number One on-site priority. We realize that the transport of your vehicle can be a stressful situation and our tow trucks drivers take every care to minimize this stress, while maintaining a safe environment all times. We respectfully request that you treat your tow truck driver with the respect you want to be treated with, even in this emotionally taxing situation. He is a trained professional and knows the risks of working alongside an active highway.
If you need to make the tow truck driver aware of something that you feel is important please wait until he is not distracted and get his attention from a safe distance. After he is sure that your vehicle is in a safe position, the tow truck driver will take your requests into consideration.
Please stand back, away from the equipment while your vehicle is being loaded and transported. Our insurance does not allow clients to participate in the towing process. This is to insure that you are not injured. If we require additional help, we will make arrangements in accordance with our insurance and within the guidelines allowed by the State of Minnesota.
Please do not try to enter your vehicle for any reason unless the tow truck driver has indicated that it is safe to do so. If your vehicle is in a precarious location such as on an active highway or intersection, please do not distract the driver. We value his safety as well as yours and the safety of the passengers in other cars which may be around.
The employees of Smitty Big Towing are professionals with many years of experience in the safe and reliable transportation of vehicles and equipment. Our employees' safety is of utmost concern and are directed not to enter or leave situations where their safety may be in jeopardy. (Sadly, just as there are scam artists who try to take advantage of people with broken down cars, there are scam artists who try to take advantage of tow truck drivers by luring them into unsafe situations.)
If you're in search of a cheap tow truck service that is also local, professional and open 24 hours, you've found us! Big Smitty Towing & Rovery. Give us a shout. 651.955.6475
FULLY LICENSED, INSURED & CERTIFIED WITH THE STATE OF MN
Excellent towing service. Thank you very much, guys! You are simply the best!
- Paul Walker