If you find yourself stranded because of an accident, a flat tire or mechanical problems with your car, you likely need a tow truck. Smitty Big Towing & Recovery is available 24/7, across the St Paul Minneapolis metro area, to help you. We offer a wide range of roadside towing services for your vehicle at the best prices in the Twin Cities.
Obviously, most people don't plan to break down, have a flat tire, or face mechanical issues with their vehicle. However, some people plan ahead if they find themselves in that situation. That's what we recommend you do!
Put our phone number in your cell phone. Print our business card (below) and place a copy in the glove box of each car you have. (Just putting our number in your phone isn't enough. Your phone may be out of battery or you may not have it on you or, with an accident, it might fly out of the car). Teach each of your children, of driving age, to do the same thing. Because the last thing you want your teenage daughter to do when she has her first flat tire on I-94 is call her 16-year-old boyfriend to come to her rescue!
Document signing. Sign only the approval form authorizing a tow to a designated body shop. Avoid signing other forms.
Make sure the name and address on the form are the same as the signage on the tow truck.
When signing the form, sign below the dollar amount quoted on the form, not necessarily on the bottom of the document. After you've signed at the bottom of the document, the tow truck firm might fill in the blanks with inflated fees and the destination of a dishonest body shop.
Price list. Make sure the tow truck firm gives you a printed price list that includes towing and daily storage fees, plus other miscellaneous charges. You’ll also want printed documentation of where the vehicle is being towed.
Damage report. Make sure the tow truck driver creates and signs a damage report at the accident scene. You should get a copy.
Use credit cards. Refuse to deal with a towing operator who requires cash payment only.
Keep insurance info private. Never give the tow truck operator your insurance information or other personal information. A dishonest towing firm or body shop might use this information to contact you and impersonate the insurance company.
Photos. Use your cell phone camera to take photos of the scene, including a picture of the tow truck. If you don't have a smart phone, keep a disposable camera in your glove box.
Complain. File complaints if you’re scammed. Contact your insurer, your state office [ In Minnesota, contact the Minnesota Department of Commerce Fraud Bureau, ] the local Better Business Bureau and the police.