Lock Out Service

136991716“Oh Man!” If you’ve ever locked yourself out of your car, I’m sure you’ve said this — or words to that effect!
 No to worry. Though an inconvenience, we’ll have you back in your car in no time. We train on an ongoing basis to stay up-to-date on vehicle security features and how to use new tools designed for just these situations so we can get you into your car without damaging your vehicle. Our technicians have the knowledge, tools, and expertise to get your car unlocked for you.

This might seem unorthodox but before you call Smitty Big Towing to come unlock your car door, check ALL your doors to see if any of them are unlocked. You would not be the first person to call us to unlock your car only to discover once we arrive that the back door or the passenger door was already unlocked.

While it may tempt you to use a coat hanger to get into your car — DON’T! Today’s vehicles have a very sophisticated network of electronics and you could do unintentional, yet significant damage to your car.


Safety Is Our #1 Priority!

If all your car doors are locked, the most important thing you can do is to be sure you are in a safe place while you wait for us to arrive. If the weather is bad or it’s dark, seek shelter in a well-lit area or building. Inform of us your location so when we reach your car, we can get to you.

Staying with your car in the dead of winter in Minnesota can be extremely hazardous. “Hypothermia can occur at any temperature lower than the normal body temperature,” says Business Insider. “Factors like body fat, age, alcohol consumption, and especially wetness can affect how long hypothermia takes to strike.”
Likewise, being on the side of the road after dark puts you in a potentially harmful situation. If you opt to stay with your car, do NOT walk in the road where a passing car could hit you.
If you’ve been in Minnesota for any length of time, you likely know that the deer come out at dusk and dawn. If you are near a feeding or bedding area (and there are plenty within the Cities) Momma Dear may see you as a threat to her does. Remain aware of your surroundings. Now is NOT the time to read your texts or play games on your phone.

Be very cautious of anyone who stops to help you. While some may be well-intentioned, you are better safe than sorry. Tell them you have called a tow truck, so if they planned to harm you, they may move along knowing someone knows where you are and is on the way.
Don’t let a stranger in your car or accept a ride from a stranger. If another tow truck arrives before we do, do NOT accept their service. Sadly, there are con artists who troll for stranded motorists in tow trucks.

If you cannot get to a safe location, tell us that when you call. We can remain on the phone with you until our tow truck driver arrives or call the local police on your behalf. Be sure to check how much phone battery you have left before deciding to stay on the phone with us. It may be better to call and check in at regular intervals to save your phone battery.

St. Paul Tow Truck - Smitty Big Towing

Smitty Big Towing & Recovery is a locally owned, family operated company that provides professional towing & roadside assistance services to the residents of St Paul, Minneapolis and the Twin Cities MN metro area.

Our Location

1821 University Ave W.
Suite 261-2
St. Paul MN 55104